Refund Policy

Refund Policy

At Tino Sport, we strive to provide high-quality clothing and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.

Returns

We offer a 14-day return policy, meaning you have 14 days from the date you receive your item to request a return.

To be eligible for a return, your item must:

  • Be in its original condition – unworn, unwashed, with tags attached, and in its original packaging.
  • Have a valid receipt or proof of purchase.

To initiate a return, please contact our customer support team at [your email] or submit a return request through your account on our website. If your return is approved, we will provide you with a return shipping label and instructions on how to send the item back.

Items sent back to us without prior authorization will not be accepted.

Exchanges

If you wish to exchange an item for a different size or colour, the best way is to return the original item and place a new order for the desired item once your return is processed.

Damaged or Incorrect Items

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately with your order details and photos. We will resolve the issue promptly by offering a replacement or refund.

Non-Returnable Items

Certain items cannot be returned, including:

  • Items marked final sale or clearance.
  • Custom or personalized items.
  • Gift cards.
  • Items that have been worn, washed, or altered.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process the refund.

If you do not receive your refund within 15 business days of approval, please contact us.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. Items must be unworn, unused, with tags, and in original packaging. Proof of purchase is required.

For any questions or concerns, feel free to reach out to us. We are happy to assist you!